Conditions & Shipping

Embroidery Centre Di Celentano Alessandro & C. store respects the existing italian legislation about e-commerce.

For each order placed, Embroidery Centre Di Celentano Alessandro & C. nvoices of material sent by mail order all'intestatario ex art. 14 DPR 445/00 and Decree 52/2004. Data supplied by the customer when the order will be included in the bill. 
No change will be possible after the issuance of the invoice. 
Correct receipt of the order is confirmed by Embroidery Centre Di Celentano Alessandro & C. email response, sent to the email address supplied by the customer.
This confirmation message will again present all data entered by the customer undertakes to check for accuracy and timely corrections.
Placed the order at Embroidery Centre Di Celentano Alessandro & C. you represent that you have read the terms and conditions of sale, methods of payment proposed and the entire procedure of purchase. With specific reference to Articles. 3 of legislative decree 185/89 and 4 you will receive, via e-mail, all the information needed to identify the seller and the customer will be kept together with the e-mail of acceptance of contract.

Shipping

Shipments in Italy

Up to € 99

€ 10 shipping

From € 100

Free shipping

Shipments abroad

We ship through "Mail Boxes Etc"

EUROPEKg. 3Kg. 5Kg. 15Kg. 30Kg. 40
ENGLAND - FRANCE - SCOTLAND 38 41 56 76 90
GERMANY - BELGIUM - DENMARK 30 32 44 62 85
SPAIN - HOLLAND - AUSTRIA 34 37 49 67 93
TURKEY 52 62 90 145 210
Kg. 1Kg. 3Kg. 5Kg. 10Kg. 15Kg. 20Kg. 25
ARGENTINA - AUSTRALIA - CHILE - BRAZIL - EGYPT - JAPAN - MEXICO - NEW ZEALAND - ISRAEL - VENEZUELA 40 55 75 98 155 200 224
CANADA - UNITED STATES 38 42 57 72 104 124 139
SOUTH KOREA - HONG KONG - INDIA - SINGAPORE - TAIWAN 55 74 95 143 200 224 239

Methods of Payment

Purchases made on Embroidery Centre Di Celentano Alessandro & C. are safe and secured and can be performed in different ways:

  1. Credit Transfer

    Paying by credit transfer the order will be handled only after a bank credit receiving confirmation.
    Payment must be made within 7 days from date of order. Go past the deadline, the order will be automatically canceled. The bank transfer purpose must necessarily bring the order number, the order date and client name.
    The products availability has to be judged only from the credited.

    The payment must 'be made payable to:
    Embroidery Centre Di Celentano Alessandro & C.
    IBAN: IT61L0103040260 0000006102 43
    BIC/SWIFT: PASCITMMSRR 
    Banca: BANCA MONTE DEI PASCHI DI SIENA S.P.A.

  2. PayPal
    Selecting the type of PayPal payment, you will be redirected to a page on the PayPal site where  in you can enter with your email address and password and make payment.
    Your financial data will not be shared with Embroidery Centre Di Celentano Alessandro & C. but they will be handled directly by PayPal.
    In case of order cancellation or rejection by Embroidery Centre Di Celentano Alessandro & C., the amount will be refunded to your PayPal account and Embroidery Centre Di Celentano Alessandro & C. will be not responsible for delays and / or damage during repayment.

Information Regarding Cancellation Policy

  • The products must be substantially intact
  • The right to return is reserved only for individual customers, thereby excluding purchase made by retailers or those who in any way purchase for resale to third parties
  • The shipping costs will be charged to the customer
  • on the arrival of the stock, the goods will be examined to assess any damage or tampering (the perfect condition of the stock is an essential condition for the right to return), so we recommend the utmost care when preparing the package, for example using the original packaging.
  • to exercise this right the customer must notify us within 10 days of receiving the goods. And return the goods within 15 days.


Procedure for returning goods

Send an email to info@embroiderycentre.it containing the declaration of exercising the right to return and indicating the following information requested:

  • order numer and date of order
  • Identify which products must be returned ( using there article code)
  • Customer bank details (IBAN)

You must then wait for a notification from our customer service authorizing the return.

Once you have received this notification the goods must be returned within 15 days, to the address below:

Embroidery Centre Di Celentano Alessandro & C.
Via P.R.Giuliani, 36
80067 Sorrento (NA) - Italy


Refund times

Embroidery Centre Di Celentano Alessandro & C. is committed to refunding customers within 14 working days of receiving the goods by crediting the customers with the value of the goods as indicated on the invoice. This amount will not include shipping costs, this is in accordance with art. 5, paragraph 6 of Legislative Decree n. 185 of 22/05/1999.

Information and Complaints

For shipments that may arrive damaged the purchaser is provided, upon notification of the incident, a shipment free replacement. For any clarification or any claim Embroidery Centre Di Celentano Alessandro & C. can be contacted at (+39) 081 878 5997  - o via e-mail at info@embroiderycentre.it (Monday to Friday from 09.30 to 18.30)